Privacy Policy.

Information We Collect

Depending on how you interact with Stella Spectrum, we may collect information including:

• Your name.
• Your email address.
• Your company or organisation.
• Your areas of service interest.
• Information contained in messages or enquiries you submit.
• Other information you voluntarily provide to us.

When you use our website, certain technical information may also be processed by our hosting infrastructure or service providers as part of the normal operation and security of the website.

We ask that you do not submit sensitive or special personal information through our general website enquiry form unless it is necessary and specifically requested by Stella Spectrum.

How We Collect Information

We may collect personal information directly from you when you:

• Complete our website enquiry process.
• Communicate with us by email.
• Request information about our services.
• Engage Stella Spectrum to provide services.
• Otherwise communicate or interact with us.

Where information is obtained from another lawful source, we will process it in accordance with applicable law.

Why We Use Your Information

We may process personal information where reasonably necessary to:

• Respond to enquiries and requests.
• Communicate with prospective and existing clients.
• Provide and manage our services.
• Prepare proposals or quotations.
• Maintain business relationships.
• Operate and secure our website and technology infrastructure.
• Maintain appropriate business records.
• Comply with legal or regulatory requirements.
• Establish, exercise or protect our legal rights.

We will not intentionally use personal information for purposes that are materially incompatible with the reason for which it was collected unless permitted by law.

Website Enquiries

When you submit an enquiry through the Stella Spectrum website, the information you provide is transmitted to Stella Spectrum so that our team can review and respond to your request.

Each website enquiry may be allocated a unique reference number for administrative and correspondence purposes.

Providing information through the enquiry form is voluntary. However, certain information such as your name, email address and message is necessary for us to receive and respond meaningfully to your enquiry.

Sharing Personal Information

Stella Spectrum does not sell personal information.

We may disclose personal information where reasonably necessary to:

• Employees or authorised representatives of Stella Spectrum.
• Technology and hosting providers.
• Professional advisers.
• Service providers acting on our behalf.
• Regulatory or governmental authorities where required by law.
• Other parties where disclosure is legally permitted or required.

Where third parties process personal information on our behalf, we take reasonable steps appropriate to the relationship to require that information be handled securely and lawfully.

International Processing & Transfers

Some technology providers used in operating our business or website may process or store information outside South Africa.

Where personal information is transferred across borders, Stella Spectrum will take appropriate steps to ensure that the transfer is handled in accordance with applicable data-protection requirements.

Information Security

Stella Spectrum takes reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include appropriate access controls, system security measures and restrictions on access to personal information.

No internet transmission or electronic storage system can, however, be guaranteed to be completely secure.

Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, legitimate business and record-keeping requirements, contractual requirements, dispute resolution, or applicable legal and regulatory obligations.

When personal information is no longer reasonably required, it may be securely deleted, destroyed or de-identified, subject to applicable law.

Cookies & Website Technologies

Our website may use technologies necessary for website functionality, security and user experience.

If Stella Spectrum introduces analytics, advertising or other non-essential tracking technologies requiring additional disclosure or consent, this Privacy Policy and, where appropriate, our website consent mechanisms will be updated accordingly.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Ask whether Stella Spectrum holds personal information about you.
• Request access to certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of personal information where permitted by law.
• Object to certain processing of your personal information.
• Raise a concern regarding the way your personal information has been processed.

Requests may be subject to identity verification and any limitations or procedures prescribed by applicable law.

Children

The Stella Spectrum website and our business services are intended primarily for businesses and adult users.

We do not knowingly use the website to solicit personal information from children. Where processing children's personal information becomes necessary, it will be handled in accordance with applicable legal requirements.

Third-Party Websites

Our website may contain links to third-party websites or services.

Stella Spectrum is not responsible for the privacy practices, security or content of websites operated independently by third parties. We encourage users to review the applicable privacy notices before providing personal information to those organisations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology or applicable legal requirements.

The current version will be published on our website together with its effective or updated date.

Contact Stella Spectrum

Questions, requests or concerns relating to privacy or the processing of personal information may be directed to:

Information Regulator

If you believe that your personal information has been processed in a manner that infringes your rights under POPIA, you may lodge a complaint with the Information Regulator (South Africa).